Your Trust & Safety, Our Priority
Connect Therapies is being built with professional verification, data security, and clinical governance at its core — so that every patient interaction is safe, structured, and accountable.
12-Step Professional Verification
Our planned onboarding process will require every therapist to complete a structured verification pathway before seeing patients on the platform.
Identity Verification
Government ID check
Professional License
Qualification & registration verification
Qualification Check
Degree and certification validation
Experience Review
Work history and clinical experience
Background Check
Professional conduct verification
Liability Insurance
Professional indemnity coverage confirmation
Scope of Practice
Specialization competency assessment
Clinical References
Professional reference checks
Platform Training
Telehealth best practices orientation
Mock Session
Quality assessment of clinical skills
Compliance Agreement
Terms and ethical guidelines acceptance
Ongoing Monitoring
Continuous performance and review tracking
Data Security
The platform is being built with security-first principles at every layer, from data storage to session delivery.
End-to-End Encryption
The platform is designed so that all video sessions and communications are encrypted using industry-standard protocols. Your data stays private.
Secure Data Storage
Patient data will be stored with strong encryption on certified cloud infrastructure, aligned with data protection best practices.
Access Controls
Role-based access will ensure no unauthorised data sharing. Session data will be accessible only to the patient and their therapist.
Security Reviews
Regular security reviews and vulnerability assessments are planned as part of our ongoing platform governance.
Regulatory Compliance
We adhere to all applicable Indian healthcare and data protection regulations.
Qualification-Led Therapist Network
We aim to work with qualified occupational therapists, physiotherapists and speech and language therapists, with verification processes aligned to relevant local professional requirements.
Telemedicine Guidelines
The platform is being designed to align with India’s Telemedicine Practice Guidelines 2020 issued by the Board of Governors.
Data Protection
Our data practices are being developed in alignment with India’s Digital Personal Data Protection Act.
Clinical Standards
All therapy pathways on the platform will follow evidence-based practice requirements and internationally recognised protocols.
Patient Rights
These commitments form the foundation of how Connect Therapies is designed. They are non-negotiable principles, not afterthoughts.
Informed Consent
Full disclosure of treatment plans, goals, and alternatives before any programme begins — a non-negotiable design principle.
Privacy
Health information will never be shared without explicit consent. Privacy is built into the platform architecture.
Choice
Patients will have the freedom to choose their therapist and request a change at any time, without needing to justify the decision.
Grievance Redressal
A formal complaint and escalation process will be in place from launch, with clear resolution timelines.
Data Portability
Patients will be able to request and receive their data in a portable format, in line with applicable data protection requirements.
Professional Liability
All therapists onboarded to Connect Therapies will be required to hold professional liability insurance as a condition of joining the network.
Platform-level governance will provide an additional layer of accountability, covering both patients and therapists across all supported delivery modes.
Clear scope of practice agreements will ensure every therapist operates within their qualified area of expertise, reducing risk and protecting patient safety.
Have Questions About Our Safety Practices?
We're happy to answer any questions about our verification process, data security, or compliance standards.
Contact Us